Sign up
  • Our affiliates:

  • Buy & Sell Philippines
  • PropertyFinder Philippines
  • CarFinder Philippines Philippines
  • What's Happening




Company Info:

Stefanini Philippines
Imet Building
Pasay, NCR, Philippines

Phone: 09495734775
Web Site: https://stefanini.com/

Company Profile




Helpdesk Technician

col-narrow-left

Location:

Pasay, NCR

Category:

Information Technology

Salary:

per month
col-narrow-right

Posted:

08.13.2017

Job Views:

162
col-wide

Job Description:

Job Description

  • Provide technical end-user support via telephone, email, or webchat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements:

Job Requirements:

  • Bachelor’s degree/Vocational in IT-related courses is a plus.
  • Undergrads and Fresh grads are welcome; Should be an incoming 3rd year college with no back subjects or has finished a Diploma/Certificate course.
  • Good in oral and written English communication and customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity/good working knowledge in PC Hardware/Software Troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system is a plus.
  • Must be amenable to work in our Makati office and soon in our new facility in Pasay City (near MOA)