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Company Info:
Cemex Holding Philippines

, Philippines

Web Site:

Company Profile

Customer Service Associate



36th Floor, Petron MegaPlaza, 358 Gil J. Puyat Ave., Makati City, Philippines 1200, NCR



Employment Type:

Full time



Job Views:


Job Description:

The Service Center Agent is tasked with order management processing, handling all customer concerns and queries, providing any assistance needed by the client and coordinating with other departments for proper and quick resolution through the use of the ERP system.    


  • Prompt and accurate sales order creation (voice/electronic) in accordance to policies, logistical and operational capacities, and system procedures -- to ensure an efficient order fulfillment process. 
  • Ensure that complaints are completely logged, followed up and closed based on the defined Service Level Agreement to exact extraordinary diligence in addressing customer concerns. Define Service Level Agreements with different departments (Logistics, Operations, Commercial, Technical, Procurement)  
  • Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact customer relationships.   
  • Ensure all inquiries, requests and tasks are properly coordinated and executed within defined service levels to exceed customer expectations.
  • Responsible for informing and regularly updating clients on the company’s various customer contact tools to facilitate their order fulfillment process. 
  • Explain, promote, and sell high profit and application-specific products to customers by highlighting the benefits of each. Manage client inventories to improve client profitability and product availability         

Job Requirements:


  • 0-5 years experience in customer service, order processing or back office
  • Above average communication skills written and verbal in both English and Filipino 
  • Proficient in using MS office applications
  • FRESH graduates are welcome to apply!
  • All successful candidates can expect a highly competitive compensation package coupled with vast opportunities in career development