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Duplicate entry '6906149' for key 'PRIMARY'

Company Info:

PO Box 10188 #29831
Newark, NJ, United States

Phone: 8889008380
Web Site:

Company Profile

Academic Coach



Newark, BTG



Employment Type:

Part time



Job Views:


Job Description:

Online Academic Coach

Why Achieve?

We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as credit-by-examination. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. Does Achieve sound like the place for you? Apply today!
The Location: 100% Work from Home (Virtual Online). Position open to outside of the US applicants. 

The Schedule: Part-time position (up to 25 hours per week). Schedule will vary based on our needs, but will be within the hours of : 9 am – midnight Eastern Time Monday through Friday and 10 am – 5 pm Eastern Time on Saturdays

Employment type: Optional [Contract, 1099, Freelancer]

To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.



We are currently seeking for a work-from-home Academic Coach to join our Achieve 911 Department. Employees will help students examine academic concerns and perceived barriers to success and empower them towards positive behavior changes. Employees will aim to heighten awareness of what it takes to achieve academic success and anchor this with new strategies, a supportive relationship, and personal accountability. 

Roles & Responsibilities: 

-Taking inbound calls from students regarding help requests
-Making outbound calls to students to address help requests / exam concerns
-Researching students’ files ensuring a personable and professional approach 
-Identifying problems and helping students solve their difficulties efficiently through research and sale of adequate company’s product / offer to help students
-Encouraging and motivating a positive attitude and action of students in regards to taking and passing exams
-Providing support to requests through voicemail and email
-Assisting in maintaining and monitoring electronic data for established customers
-Maintaining detailed files for documentation
-Creating letters, quotes and miscellaneous correspondence to secure additional customer information and / or resolve customer disputes
-Working on other support issues involving student’s help requests / exam concerns as designated by business needs
-Any other duties as assigned

Desired Skills & Experience: 

-Excellent communications skills
-Customer Focus
-Problem Solving / Analysis
-Ability to handle difficult and/or irate customers
-Solid time management skills
-Strong critical thinking and decision making skills
-Ability to work well in a team setting
-Ability to work under pressure
-Adaptability to changes on a day-to-day basis
-Ability to work autonomously with minimal supervision
-Customer service / call center experience
-Experience with US customers in Education / Teaching and/or Tutoring
-Customer service and/or sales experience is a plus
-Proficient computer and email skills
-Proficiency in MS Office
-Experience with Salesforce is a plus
-Experience with G-Suite is a plus
-Reliable internet connection


-High School Diploma (Graduate).

You can learn more by visiting our website:

Apply Online Click Here:

To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.


Achieve communicates frequently through email; please make sure to check your email regularly, including your Spam folder.

Achieve is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by USA law.